How can we help?

Parts are dispatched from our Melbourne warehouse within 2–4 business days of your order. You'll get a tracking link by email as soon as it leaves.

Shipping rates

Shipping is calculated at checkout from the weight of your order and your postcode, so you see the exact price before you pay.

• Australia Post Parcel Post — typically 3–7 business days. Small parts such as lamps, switches and fittings usually cost under $15 to send.
• Australia Post Express Post — typically 1–3 business days to metro areas.
• Oversize / freight — $149 flat for items Australia Post can't carry: over 22 kg or longer than 105 cm (solar panels, entry doors, wide windows, awnings, floor vinyl, couplers). Sent as bulky freight, 5–10 business days depending on your area; we confirm the carrier and delivery details by email before dispatch.

If your order mixes a freight item with regular parts, it ships as two parcels and both rates apply.

Remote and regional areas

Australia Post delivers everywhere in Australia; allow extra time for WA, NT, far north QLD and Tasmania. Some remote addresses are depot-collect only for freight items — we'll tell you before dispatch if that applies.

Pickup

Free pickup from Ezytrail Caravans is available at checkout and is usually ready in 2–4 business days. Wait for the ready-for-collection email before coming in.

Changed your mind, or ordered the wrong part? You can return it within 30 days of delivery as long as it is unfitted, unused and in its original packaging.

How to return

• Email parts@ezytrail.com.au with your order number and the part you're returning. We'll reply with a return authorisation and the address.
• Pack the part so it arrives as it left us. Damage in the return post is your responsibility, so keep the tracking number.
• Return shipping is at your cost unless we sent the wrong item or the part arrived faulty — in that case we'll cover it.

Refunds

Once the part is back and checked, we refund to your original payment method within 5 business days. Original shipping is not refunded on change-of-mind returns.

What can't be returned

Parts that have been fitted, cut, wired, or drilled; electrical items with broken seals; and made-to-order items. If you're not sure a part fits, send us a parts enquiry before you order — it's free.

Every part we sell comes with Ezytrail's 12-month manufacturer's warranty against defects in materials and workmanship, from the date of original purchase.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is in addition to those rights.

Making a claim

• Lodge your claim within the warranty period. Email parts@ezytrail.com.au with your order number, a description of the fault, and photos or a short video.
• We may ask for more photos, or for the part to be inspected by Ezytrail or an authorised repairer.
• Stop using the part if continuing could cause further damage.
• Repairs by a third party are only covered if Ezytrail approves them in writing before work starts.

What's not covered

• Fair wear and tear, misuse, neglect, accident, lack of maintenance, and unauthorised repairs or modifications.
• Consumable and service items: wheel bearings, wheel alignment, bulbs, filters, tyres, drainage hoses, brake pads, paint, travel covers and straps.
• Rust or corrosion, and damage from salt water, incorrect storage or incorrect use.
• Travel and transport costs to have a part assessed or repaired.
• Faults that were disclosed at the time of sale on factory seconds, ex-demo or damaged goods.

Canvas and annex parts carry a 12-month limited warranty. Zippers, mesh, poles and screens are excluded, as is damage caused by weather, mould or UV exposure.

Damaged in transit? Tell us promptly, with photos of the part and the packaging.

The warranty applies to the original purchaser only and cannot be transferred. Only an authorised Ezytrail representative can approve a claim.

Ezytrail Warranty Terms and Conditions

Add your caravan from the My caravan menu and every part page shows one of three verdicts:

• Fits — this part is listed for your model.
• Doesn't fit — we've checked your model and this part isn't for it.
• Unconfirmed — we haven't finished checking this part against your model yet. It is not a no.

Parts marked Universal fit suit the whole Ezytrail range and need no caravan selected.

See Unconfirmed, or can't find the part at all? Send a parts enquiry with a photo — we confirm before you order, so you never pay return postage on a guess.