Privacy policy

Ezytrail Group Pty Ltd (ABN 66 634 880 514)

About this policy

This Policy applies to personal information collected by Ezytrail Group Pty Ltd (ABN 66 634 880 514), which operates the Ezytrail Parts online store at shop.ezytrail.com.au ("Ezytrail", "we", "us" and "our").

We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). This Policy explains how we collect, hold, use and disclose your personal information.

By using this website or giving us your personal information, you consent to us handling it in accordance with this Policy. We review and update this Policy from time to time and publish the current version on this website. You can also ask us for a copy using the contact details below.

What is personal information?

"Personal information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

What personal information do we collect and hold?

The information we collect depends on how you deal with us. It may include:

your name, delivery and billing address, email address and phone number;
your order history, the parts you buy and the caravan model you select on the website so we can show which parts fit;
the details you give us in a parts enquiry, warranty claim or return request, including photos of your caravan or the part;
payment information; card payments are processed by our payment providers and we do not store your full card details;
your customer account details, if you create an account;
your marketing preferences; and
technical data, such as your IP address, device, browser, language, operating system and the pages you visit on our website.

You can browse the website without telling us who you are. If you do not give us the information we ask for, we may not be able to process your order or answer your enquiry.

How do we collect information?

We collect most personal information directly from you, for example when you:

place an order or create a customer account;
select your caravan model on the website;
send us a parts enquiry, warranty claim or return request;
contact us by phone, email, social media or in person; or
subscribe to our emails.

We may also collect information from third parties where it is unreasonable or impracticable to collect it from you, such as our dealers and service centres when they order parts on your behalf, our related entities, and delivery providers (for example, delivery status).

Why do we collect, hold, use and disclose information?

We use your personal information to:

process, deliver and support your orders, including returns and warranty claims;
check whether parts fit your caravan and answer your parts enquiries;
communicate with you about your order or enquiry;
manage your customer account;
operate, secure and improve our website;
send you marketing you have agreed to receive;
respond to complaints; and
comply with our legal obligations and assist government and law enforcement agencies where required.

Direct marketing

We may use your personal information to tell you about parts, products and offers we think may interest you, but we will not do so if you tell us not to. You can opt out at any time by using the unsubscribe link in any marketing email or by contacting us.

To whom do we disclose personal information?

We may disclose your personal information to:

our e-commerce platform provider (Shopify), which hosts this store, our checkout and customer accounts;
payment processors, to take payment for your order;
Australia Post and freight carriers, to deliver your order;
Ezytrail dealerships and authorised repairers, where needed to fit a part or assess a warranty claim;
analytics and advertising providers, such as Google and Meta, to understand how the website is used and to show you relevant advertising;
our related entities and professional advisers, such as lawyers and accountants; and
government, regulators or other organisations where required or authorised by law.

We may also disclose personal information where you have consented, where you would reasonably expect it, to prevent or lessen a serious threat to someone's life, health or safety, to establish or defend a legal claim, or where an enforcement body requests it.

When we disclose personal information to third parties, we take reasonable steps to disclose only what is needed and to make sure they handle it in line with the Privacy Act. We do not sell your personal information.

Disclosure of information outside Australia

Some of our service providers store or process information outside Australia, including in Canada, the United States and other countries where Shopify and our analytics providers operate. Where we disclose information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the Privacy Act.

Information collected through our website

Cookies. A cookie is a small file stored by your browser. We and our service providers use cookies to keep your cart and your selected caravan, keep you signed in, remember your preferences, measure how the website is used and, with your consent where required, support advertising. You can set your browser to refuse cookies, but parts of the website, such as the cart and checkout, may not work.

Analytics and advertising. We may use tools such as Shopify analytics, Google Analytics and the Meta pixel to understand how visitors use the website and to show our advertising on other sites. These tools may collect information such as the pages you visit, the parts you view and whether you complete a purchase. You can opt out through your browser settings, the Google Analytics opt-out add-on, or the advertising controls of each platform.

Third-party websites. Our website links to other websites, including ezytrail.com.au and our suppliers' sites. Once you leave this website we are not responsible for how those websites handle your information, so please read their privacy policies.

Security of your information

We store personal information in secure systems operated by us or our service providers. We take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure, including:

encrypting the website and checkout with SSL;
limiting access to staff who need it; and
using trusted service providers, including cloud storage providers.

Sending information over the internet always carries some risk. If you have concerns, you can contact us by phone instead.

When we no longer need personal information for any purpose and are not required by law to keep it, we destroy or de-identify it. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Privacy Act.

How can I access or correct my information?

You can ask to access, correct or delete the personal information we hold about you by contacting us. There is no charge for making a request, but we may ask you to meet reasonable costs of providing access. We will respond within a reasonable time. If we refuse a request, we will tell you why in writing. If we do not agree to correct your information, you can ask us to note on your record that you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

How can I make a complaint?

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will consider your complaint, investigate where needed, and tell you the outcome. If you are not satisfied with our response, you can contact the OAIC at www.oaic.gov.au.